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CSAT UPDATE
Schedule/ADH Update
QA UPDATE
Dispo/AHT Update
Ranking for Scorecard TIER II- Not final as of 03/31
Ranking for Scorecard Incentive-NOT FINAL as of 03/31
TIER II scorecard as of 03/30
TIER I Scorecard Team Rob and Team Chepai as of 3/30
Peak Season Ranking New Hire as of 03/27
Peak Season Ranking Tenured as of 03/27
Scorecard as of 03/26 TIER II
Scorecard as of 03/26 Team Rob
Scorecard as of 03/26 Team Chepai
New Hire Ranking as of 03/26
Peak Season Ranking Tenured as of 03/26
Peak Season Ranking New Hire 03/25
Peak Season Ranking TENURED 03/25
TIER II Scorecard
SCORECARD Update as of 03/22 Team Chepai
SCORECARD Update as of 03/22 TEAM ROB
RANKING NEW HIRE as of 03/22
RANKING for TENURED as of 03/22
EOM FEB SCORE CARD- OLD SCORECARD Team Chepai-UPDATED
EOM FEB SCORE CARD-OLD SCORE CARD Team Marco-UPDATED
PEAK SEASON RANKING New Hire as of 03/17-DDAW AGENT NOT INCLUDED
PEAK SEASON RANKING TENURED as of 03/17
TIER II scorecard
Scorecard Update as of 03/18 Team Rob
Scorecard Update as of 03/18 Team Chepai
Scorecard Update as of 03/13 Team Rob and Chepai
Peak Season Ranking New Hire as of March 12
Peak Season Ranking TENURED as of March 12
PEAK SEASON RANKING NEW HIRE
PEAK SEASON RANKING TENURED
MTD SCORE CARD as of 03/09 with QA TEAM CHEPAI/ROB
MTD SCORE CARD as of 03/05 with out QA
Performance between UGS and the other Call center
MTD SCORE CARD as of 02/22